Delivery
Delivery is free within the UK using Royal Mail 2nd class delivery. However if you prefer a premium service with tracking, this can be supplied at a cost to you the buyer.
I accept orders outside the UK however please contact me prior to ordering to discuss costs and services. International postage is via a tracked service payable by you the customer.
All collars are made to order and will usually be dispatched within 5 working days of cleared payment.
Returns
It is possible to return your collar in its original packaging in an unused condition within 14 days of the order being sent unless it is a bespoke order.
Bespoke orders are orders made to your specification, ie a change of fittings from brass to nickel, a ribbon specifically purchased for you or a size made to your specification.
You (the customer) will be responsible for the cost and delivery for the returned item, I cannot accept liability for items lost in transit.
Refunds will not be given for any misuse of the collar or if your dog has damaged it through scratching or chewing.
A charge of £3 per item will be deducted from the purchase price to cover the cost of original postage & packaging and Paypal fees incurred at time of purchase. This does not affect your statutory rights.